Terms of Service

🛠 Production Time

All our signs are made to order right here in Melbourne. We aim to dispatch within 5–10 working days from the date of your purchase — and we’ll always try to get it out sooner if we can.

📦 Shipping

We offer $15 flat-rate delivery Australia-wide, with free shipping on orders over $95.
All signs are carefully wrapped in protective bubble wrap and shipped in sturdy corrugated boxes via Australia Post. Tracking is included.

At this stage, we only ship within Australia — but if you're overseas and interested, get in touch and we'll see what we can do.

✅ Guarantees

We back every sign with a 2-year warranty against manufacturing faults or material defects.

What’s not covered:

  1. Damage from incorrect installation
  2. Harsh cleaning chemicals
  3. Vandalism
  4. Natural wear over time

🔁 Returns

Because each sign is custom-made just for you, we don’t accept change-of-mind returns.
Please double-check your order before finalising it — especially colours, fonts, spelling and number layout.
If you spot a mistake after placing your order, let us know within 24 hours, and we’ll do our best to make changes before production begins.

💳 Refunds & Replacements

If we’ve made an error or your sign is damaged during production or shipping, we’ll fix it — no dramas.

Please send us a photo as soon as you notice the issue so we can arrange a replacement. Hold onto the original packaging in case the sign needs to be returned.

If the damage was caused after delivery (e.g. dropped, drilled into, attacked by rogue lawn mowers), reach out anyway — we’ll try to help where we can, cost-effectively.

🧽 Cleaning & Care

Wipe your sign with a clean, lint-free cloth and plain water.
Avoid household cleaners — they can react with the acrylic or vinyl and cloud the surface.

🎨 Colour Differences

We’ve done our best to match on-screen previews to the real thing. But screens vary, and there may be slight colour differences between what you see and what arrives.

🛠 Installation

All signs come with pre-drilled holes and fixings, unless you choose an alternative mounting option. We include full instructions, and if you need a hand — just give us a shout.

🧱 Materials We Use

Cast Acrylic
Tougher than glass, 50% lighter, UV-resistant, and won’t discolour with age.
It’s used in all kinds of outdoor signage because it looks great and handles the elements. If your sign includes vinyl, we recommend wiping gently with water and a soft cloth to keep it looking sharp.

Aluminium Composite Panel (ACP)
Used in commercial signage, ACP has a lightweight core sandwiched between aluminium sheets. It’s durable, weather-resistant, and ideal for exterior use. Just wipe clean with a cloth if needed.

Vinyl
We use premium-grade, exterior-rated vinyl.
Durability:

  1. 8 years for black & white
  2. 7 years for colours
  3. 5 years for metallics

Perfect for Aussie conditions.