The Important Stuff
🛠 Product & Installation
What are SW2 signs made from?
We use top-cast acrylic — tough as nails, crystal-clear, and built for Aussie weather. Won’t discolour, warp or shatter like cheaper plastics. If your sign includes vinyl lettering, that’s outdoor-rated too. Built to last and look good doing it.
What fixings do they come with?
Most of our signs are available with a selection of fixings. We use invisible snap-on sign mounts (installed on the rear of the sign), ultra high-bond exterior-grade double-sided foam tape (2mm thick), or chrome mounts. If you prefer pre-drilled holes only, just let us know — we’re happy to do that too. All fixings, templates, and instructions are provided – easy as!
How do I install the sign?
In most cases, if your sign has mounts, all you’ll need is a drill and a 5mm drill bit. We include a guide, and we’re only an email away if you need a hand.
Can I get different mounting options?
Yep. Want no drill holes? Prefer tape? Need extra hardware? Just ask during checkout or email us — we’ll sort you out.
Can I request a custom size?
We can often tweak sizes to suit your space. Just shoot us an email before you order and we’ll let you know what’s possible.
Do you do house names or business signage too?
Absolutely. Whether it’s a home nameplate, villa number, salon sign or café logo — we’re happy to help. Just reach out and tell us what you need.
🎨 Design & Customisation
Can I choose a custom font or colour combo?
You bet. Use our Live View tool to test out different fonts, layouts, and colours. Want something more specific? Just contact us — we love working with custom ideas.
Will the colours on my screen match the real sign?
We do our best to make sure they do, but monitors lie. Colour may vary slightly due to screen brightness and settings.
Can I add an arrow or icon?
Yep. Many of our designs support left- or right-facing arrows. If you’d like one added, just pop a note in at checkout or drop us an email.
📦 Orders & Shipping
How long does it take to get my sign?
We make every sign to order and ship within 5–10 working days. Often sooner. You’ll get tracking info as soon as it’s on the move.
What’s the shipping cost?
Orders over $95.00 = Free shipping. Orders $95.00 or under = $15.00 flat-rate. Express post is also available
Do you ship internationally?
Not yet — but we’re working on it. Until we work on a plan for global domination of the house number sign market, it's just Australia only 😊 That said, if you're not in Australia and would like to place an order, get in touch and I'll let you know the cost of shipping.
🔁 Returns, Refunds & Damage
Can I return my sign if I change my mind?
All our signs are custom made just for you, so we can’t accept returns unless we’ve made a mistake.
What if it arrives damaged or we mucked it up?
We’ll fix it. If something’s gone wrong — whether in production or during shipping — just send us a photo within a couple of days.
What if the damage wasn’t your fault?
Let us know ASAP anyway — and if we can help, we will.
🧽 Care & Warranty
How do I clean my sign?
Use a soft, lint-free cloth and plain water. No sprays, no harsh cleaners — they can cloud the surface.
How long do SW2 signs last?
Our materials are rated for outdoor use, with vinyl rated for 5–8 years depending on colour. Acrylic itself? It’ll outlast you, me, and your fence.
What’s the warranty?
All SW2 signs are covered by a 2-year warranty against manufacturing defects.